Podcast > Unscaled > EPISODE 1

What Went Wrong with the World Wide Web?

Welcome to the Unscaled Series, eight new episodes from the All Turtles Podcast featuring Phil Libin in conversation with General Catalyst’s Ronda Scott and Hemant Taneja. Hemant’s book Unscaled provides a framework for the series’ discussions on what it means for a company to scale today. Episode 1 examines the internet’s role as an equalizer — both for businesses and for bad actors — and asks how entrepreneurs can address the most pressing problems online today.

Show notes

Hemant Taneja’s book Unscaled: How AI and a New Generation of Upstarts are Creating the Economy of the Future

Venture capital firm General Catalyst

Hemant Taneja bio

Ronda Scott bio

What went wrong with the world wide web (2:01)

The problems with moving fast and breaking things (2:21)

The original goals for the Internet (3:08)

Hemant’s first internet job (4:05)

Ronda’s first internet job (4:45)

The difference between being right and being statistically right (6:30)

The biggest problems online today (7:55)

Governance doesn’t exist (8:13)

Current environment won’t support new businesses trying to do good (9:44)

Ronda’s 1972 GMC truck, “Kitten” (10:55)

Siloing has created deep divisions and polarization (11:30)

Do San Francisco’s problems reflect those of the tech industry? (12:20)

Is education better or worse today? (13:45)

Khan Academy (15:50)

Three classes of problems online (17:15)

Unintended consequences (17:25)

Intended, legal consequences (17:31)

Intended, illegal consequences (17:41)

Scale makes consequences more damaging (19:25)

Problems are the same as the 1990s, but the audience is orders of magnitude larger (20:41)

It’s time to rethink the concept of scale (22:03)

We want to hear from you

Please send us your comments, suggested topics, and questions for future episodes. Season 2 is coming soon!

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