Startup Playbook: Managing Feedback

Product creators who listen to customer feedback gain valuable insight into the needs of users. Yet people who do not use the product, or have any intention of doing so, may also have thoughts and opinions about it. Sometimes, those comments will be constructive, but not always. Non-customer feedback is a is something that the CEO of Spot deals with regularly, and she’s learned how to make the most of it.

Show notes

Jessica Collier, CEO of Spot (1:56)

Spot’s AI reporting tool makes it safer for employees to speak up and easier for HR to follow up, even on anonymous reports.

Spot’s feature in TechCrunch about how their app addresses harassment and discrimination in the workplace

The HR Technologist’s coverage of Spot’s features

 

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